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Help and FAQS

When registering an email for a PSC account it will not activate until you have gone to the inbox of the email address registered and clicked on the activation link. If can't find the activation link in your email please be sure to check JUNK OR SPAM FOLDER. Activation link email will be from helpdesk@nxtstp.com. Any other questions or issues please call 1-800-234-5873.


Pascale is 100% committed to complete customer satisfaction and the continual support of our customers. To further this effort, a customer service resource line is available to provide solutions to Frequently Asked Questions (FAQs), as quickly as possible, ensuring customers experience the highest level of customer service.

Contact Pascale Customer Service line at (800) 234-5873 to answer any questions.


Can I use a company PO (purchase order) to purchase?

We accept payment by PayPal only at this time.

We accept purchase orders only from customers that have established a charge account with our company. 


- How can I find out if a product is in stock or available to purchase?

PSC Parts Store.com has live real time inventory. Inventory is not always 100%, please call if you would like a stock check.

- What is the lead time to receive a product?

Orders are processed within 8 business hours (most will be less than 2 hours)

You will recieve an confirmation email and tracking number once order has been processed.

- What is the Freight Policy?

Options Online are UPS, UPS Second Day Air and UPS Next Day Air

For LTL or heavy freight options please call 

We can also ship USPS for small lighter items (please call for this option)

- How can I get shipping and delivery information?

Shipping Info / Tracking Number will be sent to your email once the order has been completed

- How do I resolve an issue with an order I received?

Please call with any issues or send the item back with an invoice for a return/refund.

- How do I return my used cores for credit?

If you purchase any product with a core charge the charge can be refunded with return of old core.